Claims
The Catlin Group’s claims philosophy is to protect the interests of clients through the handling of claims swiftly and fairly. Catlin believes that this philosophy best protects the interests of all stakeholders.
Catlin’s worldwide claims team operates according to a professional services model that results in the delivery of focused, specialised services through:
- The maintenance of long-term relationships with clients, brokers and outside advisors;
- The use of specialist teams which focus on specific types of risks and claims. This approach helps deliver superior outcomes;
- An experienced, professional claims staff with diverse backgrounds;
- Bespoke systems and processes, including case management techniques;
- A reserving philosophy and methodology that aims to ensure reserve accuracy and consistency; and
- Close relationships between claims staff, underwriters and actuarial staff to ensure that pricing, business forecasting and reserving is carried out accurately and in a timely fashion. These relationships are central to Catlin’s claims success.
Catlin’s claims staff, which includes more than 75 professionals (including former Wellington employees), delivers outstanding results to internal and external stakeholders, and this adds to the Group’s competitive advantage.
A 2005 survey of London brokers by Gracechurch Consulting ranked Catlin’s claims team within the top echelon of London Market underwriters in terms of claims service. In particular, brokers across all classes of business praised the team’s excellent quality of service, accessibility and speed of response as being superior to most other insurers.